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Power out? Let’s get you back on track

We’re here to help get your power or gas restored as quickly as possible. Before reporting, please check the steps below and fill out the form so we can act sooner. Our friendly team will guide you through the next steps and keep you updated along the way. If you see a fallen powerline, smell gas, or feel unsafe at any point, call 000 right away.

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STATE DISTRIBUTOR FAULTS WEBSITE
VIC POWERCAR 132 412 Visit Website website-icon
VIC AUSNET SERVICES 131 799 Visit Website website-icon
VIC UNITED ENERGY 132 099 Visit Website website-icon
VIC CITIPOWER 131 280 Visit Website website-icon
VIC JEMENA 131 626 Visit Website website-icon
NSW ESSENTIAL ENERGY 132 080 Visit Website website-icon
NSW ENDEAVOUR ENERGY 131 003 Visit Website website-icon
NSW AUSGRID 131 388 Visit Website website-icon
SA SA POWER NETWORKS 131 366 Visit Website website-icon
QLD ENERGEX 136 262 Visit Website website-icon

What to check before reporting?

Tripped switchboard icon
Step 1. Tripped switchboard?

Sometimes outages are caused by internal wiring issues. Check your switchboard to see if anything has tripped or needs resetting.

Neighbours also out icon
Step 2. Neighbours also out?

Sometimes outages are caused by internal wiring issues. Check your switchboard to see if anything has tripped or needs resetting.

Storm or disaster icon
Step 3. Storm or disaster?

If the whole street is out, it’s likely a network issue rather than a problem in your home.

Natural Disaster Support

We’re here to help when nature hits hard.

If your home or business has been affected by a storm, flood, bushfire or other natural disaster, GEE Energy is ready to support you with clear guidance, flexible options, and priority assistance.

Assistance Available in Victoria
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What you should do:

  • Check for fallen powerlines, stay at least 10 metres away
  • Turn off your main switch if water has entered your meter box
  • Secure outdoor solar equipment if safe to do so
  • Report outages or hazards through your distributor
  • Let us know if you’ve lost power or need temporary account assistance

What GEE can help with:

  • Priority outage reporting
  • Guidance on storm-related electrical hazards
  • Bill relief options if your property is unusable
  • Fast reconnection support when distributors restore power
Flood Assistance
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What you should do:

  • Do not touch wet electrical equipment
  • Switch off power only if safe and dry
  • Keep solar systems off until inspected by a licensed electrician
  • Avoid any standing water near appliances or cables

What GEE can help with:

  • Temporary pause on billing
  • Reconnection support once cleared by your electrician
  • Links to emergency energy grants (state-based)
  • Faster account assistance for displaced customers
Bushfire Support
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What you should do:

  • Follow official emergency warnings and evacuate early if advised
  • Turn off your main switch before leaving if it is safe to do so
  • Keep clear of fallen powerlines and damaged electrical equipment
  • Do not reconnect power if your property has been fire affected
  • Contact emergency services immediately if there is active danger

What GEE can help with:

  • Priority outage and safety reporting
  • Guidance on electrical safety before reconnection
  • Temporary pause or bill relief for affected properties
  • Support with reconnection once cleared by authorities
  • Assistance accessing state-based emergency energy grants