Due to a high volume of VPP enquiries, we are currently updating our website to improve your experience. During this time, some pages may be unavailable or not function as expected. Please check back soon for full access to our updated features.
Due to a high volume of VPP enquiries, we are currently updating our website to improve your experience. During this time, some pages may be unavailable or not function as expected. Please check back soon for full access to our updated features.
GEE Energy
Support My account My Account
Request A Call Back Pay Bill
home icon breadcrumb arrow Virtual Power Plant Customer Charter & Terms and Conditions v1.2

Virtual Power Plant Customer Charter & Terms and Conditions

1. Introduction

This Customer Charter outlines the terms and conditions under which customers (“you”, “the customer”) may participate in GEE Energy’s Virtual Power Plant (VPP) Program (“the Program”).

By joining the Program, you agree to the terms described below, ensuring a transparent, fair, and beneficial relationship between GEE Energy, the VPP operator, and BYO (Bring Your Own) solar and battery customers.

2. Program Overview

  • The VPP Program enables GEE Energy to aggregate customer-owned solar and battery assets to support the electricity grid.
  • Customers will benefit from Feed-in Tariffs (FITs), eventbased rewards, and potential savings on electricity bills.
  • The VPP Program is optional, and customers may withdraw with notice (see Section 13)

3. Eligibility

  • You must be an existing GEE Energy retail electricity customer.
  • You must own or have legal rights to a solar and battery storage system that is compatible with GEE Energy’s VPP platform.
  • Your system must have a compliant inverter and stable internet connectivity
  • You must provide GEE Energy and the VPP operator with the necessary access rights to communicate with and control your battery during VPP events.

4. Customer Rights

  • Retailer will prioritise battery discharge before grid import to minimise customer costs.
  • Retailer does not guarantee zero grid usage.
  • To receive clear, upfront information about tariffs, orchestration charges, and rewards
  • To have control over your system outside of VPP events.
  • To opt out of specific events (where technically feasible).
  • To withdraw from the Program with no penalties, subject to Section 13
  • To receive timely and accurate billing and settlements.

5. Customer Responsibilities

  • Ensure your solar and battery system remains operational and connected.
  • Allow GEE Energy and its VPP operator to send commands to your battery during VPP events.
  • Notify GEE Energy promptly of any equipment changes, malfunctions, or disconnections.
  • Maintain internet connectivity for reliable data sharing.

6. Daily Grid Allowance Benefit

Your plan includes a 10 kWh per day discounted grid allowance:

  • First 10 kWh/day from grid – charged at discounted rate
  • Any usage above 10 kWh/day - charged at standard rate
  • Your battery will automatically help reduce higher-rate grid usage
  • The 10 kWh daily grid usage allowance does not roll over. Any unused portion resets automatically at 12:00am each day.

7. Fees and Charges

  • Usage Rate:
    Tier Grid Import Volume Tariff Rate (Ex.GST)
    Step 1 First 10kWh/day $0.2998/kWh
    Step 2 After 10kWh $0.399/kWh
  • Daily Supply Charge : According to DNSP
  • All charges and credits will be itemized on your monthly electricity bill
  • Goods and Services Tax (GST) does not apply to the Feed-in Tariff (FIT) scheme.

8. VPP Events

  • VPP events are periods when GEE Energy dispatches energy from your battery to the grid in response to high demand or market signals
  • Participation may temporarily reduce the energy available for your own household consumption.
  • You will receive premium FIT or event-based payments when your battery is dispatched.

9. Billing and Settlements

  • Billing cycles remain monthly, with orchestration charges, grid imports, FIT credits, and event incentives itemized.
  • Credits will appear on your GEE Energy electricity bill in the month following participation.

10. Data Access and Privacy

  • GEE Energy and its VPP operator will access data from your inverter, battery, and metering systems for monitoring, dispatch, and billing purposes.
  • Data will be stored and processed securely in compliance with Australian Privacy Laws.
  • Your data will not be shared with third parties except for Program operation and regulatory compliance.

11. Service Levels

  • GEE Energy will make reasonable efforts to ensure the Program operates effectively.
  • GEE Energy does not guarantee uninterrupted availability of VPP services due to potential network or system outages.
  • Customers will not be penalized for missed dispatches caused by system faults outside of their control.

12. Risks and Limitations

  • Participation may impact the availability of battery energy for your household at certain times.
  • Earnings from the Program will vary depending on system size, dispatch frequency, and market conditions.
  • GEE Energy is not responsible for losses due to battery malfunction, internet disconnection, or third-party system failures.

13. Complaints and Dispute Resolution

  • Customers may lodge complaints via GEE Energy’s Customer Service team.
  • Complaints will be handled in line with GEE Energy’s Complaint Handling Policy.
  • If unresolved, customers may escalate to the relevant state Energy Ombudsman.

14. Program Exit and Termination

15. Governing Law

This agreement is governed by the laws of Australia and applicable state and territory legislation.

16. Customer Charter Commitment

GEE Energy is committed to:

  • Delivering transparent pricing and communication.
  • Protecting customer data and privacy.
  • Ensuring customer choice and flexibility.
  • Creating shared value for both customers and the grid.